TECHNICAL ADMINISTRATOR

DESCRIPTION

Technical admin – contract initially 6 months

It would be a hybrid model – ideally 1/ 2 days on site per week – location would be Park West in Dublin.

Key Duties/Responsibilities

• Configure and maintain infrastructure, including support of a variety of technologies. This includes testing, implementing, monitoring and tuning platforms to ensure availability and optimum systems performance.
• Provide support in an office and remote environment during planned/unplanned after-hours work.
• Deliver quality of service to internal and external customers
• Consultancy with internal customers on security and compliance issues.
• Proactively identify opportunities to improve existing systems. This may involve new technology, simplified processes, or automating manual systems.
• Implement controls to identify problems before they impact customers and systems.
• Actively participate in process and technical improvement initiatives and procedures.
• Possesses consulting, organizational transformation and change management skills
• Ensure effective monitoring & capacity planning of infrastructure in line with SLAs and internal procurement processes.
• Identify, plan for, and effectively implement lifecycle activities for your area of responsibility.
• Maintain a up to date understanding of vulnerabilities, assess their risk, and implement solutions to protect the environment.
• Provide long term strategic input into infrastructure design and solutions, while working within the limitations of a corporate environment.
• Work closely with Project managers to ensure successful project delivery and collaboration across the department
• Manage changing priorities and workloads that come with day to day responsibilities and projects

Knowledge, Skills, Competencies and Experience

• 5+ years of experience in implementing, supporting and administering IT infrastructure in a large corporate environment.
• 3rd / 4th level support capability in area of expertise, including investigation, troubleshooting, documenting, and solving critical system failures and intermittent/performance issues
• Proactive/self-starter with proven ability to work independently
• Willingness to mentor and teach people what you know
• Understand of WAN and LAN Environment (routers, firewalls, vlans – advantage: Cisco CCT or CCNA)
• Good working knowledge of Windows Server (AD&GPO, DNS,DHCP,IIS, SQL, WSUS, SharePoint), Windows 10, (advantage: MCSE, MCSA,MCITP, Azure Administrator Associate)
• Good working knowledge of Linux (advantage: RHCSA or RHCE)
• Coding or scripting experience with PowerShell, Bash, Pyhton.
• Experience of working in cloud environment Azure and /or AWS (advantage: Azure Fundamentals or AWS Cloud Practitioner)
• Working knowledge of O365
• Experience with Nagios, Dynatrace, Service Now
• Understanding ITIL processes (advantage: ITIL Foundation)

Preferred but not essential

• Insurance background
• Higher education degree