Key Responsibilities:

Working with Internal and External stakeholders to translate business needs into clear requirements for delivery by Central Technology Services and ISO and Risk teams

Work with customers to identify business needs, set expectations, and identify business improvement opportunities.
Translating Business requirements into documented specifications in a clear, concise, and detailed manner using appropriate documents that enable testable outcomes.
Performing detailed system and process analysis for new features and usability options.
Liaising with internal and external technical stakeholders for the design and build to facilitate smart reusable solutions.
Liaising with the line of business QA and UAT teams to ensure test plans adequately capture requirement specifications.
Sprint/iteration, System, and integration testing (test script prep, execution, reporting, troubleshooting) in accordance with the test strategy and plans.
Liaising with internal technical stakeholders to ensure a smooth transition through Service Acceptance of changes into production.
Develop and maintain a detailed understanding of CTS Customers’ projects and processes.
Engage in the estimation process for both Internal and External pricing for new and existing customers and stakeholders.
Keeping information and work request repositories such as SharePoint, and JIRA up to date.

The Person:

SQL and PowerBI knowledge for reporting
Degree qualified or equivalent in a Computer Science or Information Technology discipline – not a must but may be good.
Proven experience working in an environment as a Business/Systems Analyst
Proven ability to manage the Requirements process for large projects (>1,000 days) and Budgets which operate under pressure to meet very tight deadlines across a number of customers and platforms
Ability to elicit and elaborate high-level business requirements and convert them to detailed software functional and non-functional requirements
IT Life Assurance experience working with various system interfaces, working at a senior level in the delivery of small to large-scale projects
Flexible approach, with the ability to work on own initiative
Ability to accurately identify expected deliverables from stakeholders
Ability to work under pressure and to tight deadlines
Problem Solving & Decision Making
Working in an agile working environment with regular change, at pace, and to tight deadlines
Core tools of the trade include SQL, MS Office (PowerPoint, Excel, Word, Visio), Sharepoint, Jira, Confluence, and TestRail.

The Competencies:

Systems Analyst