Desktop Support Engineer

  • Dublin City Centre
  • Negotiable
  • Contract

Description

Job title: Technician Service
Contract: 6 month daily rate contract
Location: Dublin City center
Start Date: ASAP.

The role

The key responsibilities of the role include:

  • Provides 2nd level incident support, within established service levels, across supported companies.
  • Delivery of Install/Move/Add/Change (IMAC) and desktop support services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual, large scale or complex business requests.
  • Proactively schedule end-to-end management of hardware refresh program lifecycle for workstation equipment executed through the stages of acquisition, configuration, and disposal in line with ISO & compliance requirements.
  • Participates in infrastructure, application or process improvement projects by consulting on capabilities of new and existing workstation technologies.
  • Executes the Problem/Change/Asset Management process.
  • Provide Asset and Configuration function within Europe.
  • Work as part of a European Team to provide remote support to staff based in Ireland, UK & Germany.
  • Update PC/laptop hardware to allow for the Windows 10 rollout
  • Install software manually after the windows 10 rollout.
  • Be available to help End users is questions and issues after they get upgraded.

  

 

The person

The successful candidate should possess the following skills and knowledge:

  • Minimum 3-4 years’ experience in a similar workstation technical support role.
  • Excellent customer service and interpersonal skills.
  • Excellent written and oral communication skills.
  • Excellent PC troubleshooting skills.
  • Ability to solve PC related problems utilising remote control tools.
  • Ability to work within deadlines and to service level agreements.
  • Ability to work within a pressurized environment.
  • Flexibility in working in offsite locations on an ad hoc basis.
  • Very good working knowledge of PC platforms, Citrix, printers, Smartphones, networks, telecoms & IT systems.
  • Expert knowledge of Windows 7 and Windows 10. And be able to diagnose issues with existing software and how to get it working on Windows 10.
  • Willingness to improve in personal knowledge as it applies to supporting the company’s objectives.
  • Knowledge of and experience in imaging and building PCs.
  • Good understanding and experience of asset management processes and compliance requirements.
  • Experience working on large scale projects.
  • Third level qualification in information technology, computer science, or related discipline is desirable.

 

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Overview

  • SABEO234
  • Dublin City Centre
  • Negotiable
  • Contract
  • 16th of May
  • IT
Amita Betgerikar

Amita Betgerikar

  • Amita.Betgerikar@sabeo.com

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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