Technical Support Team Coordinator

  • Dublin West
  • Negotiable
  • Full Time

Description

We are looking for a person that will be responsible for assisting and managing all Technical tasks to ensure that end users are receiving the appropriate assistance – both in terms of cost and service response time. Also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level, and  may be required to represent the team at senior management level should the team leader not be available.

Duties and Responsabilities: 

  • Training of new staff 
  • Daily management of incident call queues for technicians including resolution, escalation handling and prioritisation
  • Manage the Major Incident Management Process
  • Assist in planning, developing and implementing the TMT ICT Budget, obtaining competitive prices from suppliers where appropriate, to ensure costs effectiveness
  • Chair the team weekly meetings
  • Manage the quality of team activities
  • Liaising with the Incident co-ordinator roles within Service Desk and Apps to ensure consistency of approach / escalation / documentation to the co-ordinator process and highlight areas for improvement etc. to the TMT Team Leader.

Technical skills: 

  • ITIL Foundation qualification essential
  • Technical Qualifications advantageous(not a must) – A+ MCPs, Applications experience etc.

Your Name (required)

Your Email (required)

Your Message

Upload your CV

Overview

  • NGTMT
  • Dublin West
  • Negotiable
  • Full Time
  • 19th of July
  • IT
Naiadi Gil

Naiadi Gil

  • Naiadi Gil
  • naiadi.gil@sabeo.com
  • 01 4064657

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON
01 406 4600 OR BY EMAILING INFO@SABEO.COM

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON

01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road,
Sandyford,
D18 C436