Description
Hybrid Remote(2x per week onsite)
The IT Service Management Project Manager will be responsible for managing a broad range of IT projects including software / digital / data /technical/infrastructure projects from initiation to service delivery (including business readiness). Possess a strong technical knowledge base with exposure to strategic technologies. Ability to juggle the standard project constraints within complex evolving environments. Ensuring the Senior Stakeholder’s buy-in through the various stages of delivery.
Strong experience in the health & insurance or financial services sectors and exposure to ITIL & ITSM is preferential, not a must.
Key Responsibilities
- Use professional project management disciplines, processes, and tools to mobilize technical projects and ensure an appropriate balance between cost, quality, scope, and timescales is achieved in line with business expectation
- Create a roadmap of projects/phases for infrastructure and technology platforms to address specific business challenges or risks to take account of production stability, information security, software upgrades and patching, and regulatory obligations.
- Develop and manage communication plans to ensure that issues and risks are controlled effectively and understood by stakeholders.
- Define all resource requirements (services, people, hardware, and software)
- Responsible for the technical delivery of IT-related projects and ensuring all projects are managed and delivered in compliance with the organization’s project lifecycle and controls’ framework
- Leads or participates in the design of software and hardware infrastructure solutions that address business/technical needs and opportunities
- In conjunction with enterprise architects identify and recommend industry best practices in IT for solving business problems and provide business case input including cost-benefit analysis and estimates for proposed solutions
- Maintains knowledge of IT Infrastructure architecture, standards, and practices and consistently applies these standards including prototype solutions to verify capabilities for new systems maintenance and upgrades
- Management and reporting of project budgets.
- Adherence to technical (quality) governance standards in the delivery of projects.
- Effective leadership of project teams both on and offshore.
Required Skills and Competencies
- Project management qualified e.g. PRINCE2, PMP
- Minimum of five years of project management in implementing enterprise infrastructure and technology solutions, developing and supporting business applications and infrastructures
- Have a strong understanding of IT technical infrastructure, software development technologies and be experienced in the management of IT projects.
- Experience in managing technical projects from a budget management and technical delivery perspective in particular
- Experienced in health or Insurance industries.
- Possess a broad technical knowledge base with a focus on strategic technologies
- Management of a third-party technical supplier(s) for project delivery.
- Highly committed to following formal project management disciplines
- Excellent communication skills, both written and verbal
- Ability to deal with both technical and business stakeholders
- Strong facilitation and negotiation skills
- Analytical and aptitude for attention to detail
- Experience in leading projects in both Waterfall and Agile methodologies is a distinct advantage.
- Strong Leadership of a cross-spectrum of IT teams.
- Development and mentoring of project-based teams.
- A minimum of 5 years experience in Line Management, daily operations, service management, or support.
Key Performance Indicators
- Proposals for the optimization and adaption of new technology to reduce total cost of ownership (TCO)
- Project delivery plans defined and signed off by IT Divisional Management and PMO
- Projects delivered in accordance with agreed targets i.e. scope, timeline, costs, and benefits
- Project risks and issues being actively managed i.e. resolved or escalated
- Number and scale/impact of new innovations proposed and implemented (pilot or full)
- Reputation and progress in developing team and individuals competencies including own successor
