Level 2 Service Desk Engineer

  • Cork
  • Negotiable
  • Full Time

Description

This is a Service Desk Engineer (Level 2 or an experienced level 1) for a permanent role based in Cork. Successful candidates will be have a previously experience in support. 

  • Provide support to customers via phone, email and web channels.
  • Resolve incidents and respond to queries on PC’s, laptops, printers, mobile devices, and email and business applications.
  • Assign incidents to second line support teams when required.
  • Contribute technical content and solutions, and maintain departmental procedures in the knowledge base.
  • Maintain excellent knowledge of operating environments, business teams, applications and vendors across all lines of business.
  • Maintain timely awareness of current initiatives, product rollouts and changes to technical environments.
  • Adhere to Service Desk processes and related procedures across the incident lifecycle.
  • Adhere to agreed service levels, targets and quality metrics.
  • Perform ad-hoc team related duties assigned by your manager.

Desired Skills: 

  • ITIL Certification – desired, not a must. 
  • MCP or A+ Certification desired, not a must. 

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    Overview

    • NGLevel 2 Service Desk
    • Cork
    • Negotiable
    • Full Time
    • 29th of April
    • IT
    Naiadi Gil

    Naiadi Gil

    • Naiadi Gil
    • naiadi.gil@sabeo.com
    • 01 4064657