Level 1 Support Analyst (Helpdesk)

  • Dublin North
  • Negotiable
  • Full Time

Description

Our client is currently looking to recruit an L1 Support Analyst to join their team in their offices in Dublin.

This is a permanent position reporting into the Field Systems Manager.

The IT service team is responsible for supporting and maintaining IT systems and for providing efficient desktop & Application support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

This is a Full-Time role which might include weekend work.

Job Responsibilities

 

  • Troubleshoot and resolve hardware and software problems 
  • Provide initial customer support for custom line-of-business applications
  • Manage incidents using company standard tools and processes
  • Supporting and maintaining Windows 7 and 10 computers
  • Supporting Office 365 client solutions
  • Escalation of IT issues within the team
  • Assisting users with new laptops and desktops
  • Installing authorised software
  • Asset Lifecycle Management 
  • Perform any other reasonable duties consistent with the role as required
     

Key Requirements

 

  • 1+ years working within a technical services support desk
  • ITIL Certified is desirable 
  • Third Level Qualification in a relevant discipline 
  • Experience supporting Microsoft Office 2010 and newer
  • Understanding of ITIL framework
  • Experience supporting a corporate Microsoft Windows 7, 8 or 10 environments
  • Previous experience using helpdesk applications (desirable)
  • TCP/IP network and general WAN/LAN trouble shooting

If you feel you are a good fit for this role and would like to apply, then please send your update C.V and contact details through the portal provided.

 

 

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    Overview

    • CODHelp001xxx
    • Dublin North
    • Negotiable
    • Full Time
    • 25th of February
    • IT
    Colm O'Doherty

    Colm O'Doherty

    • colm.odoherty@sabeo.com