Junior Desktop Support

  • Dublin City Centre
  • Negotiable
  • Contract

Description

Duties include:

  • Provide 1st Level technical software and hardware problem resolution to all users
  • Liaise with 2nd level technical support staff to ensure support response times are within agreed limits
  • Clearly communicate technical solutions in a user friendly and professional manner
  • Keep users informed of call status if requested.
  • Provide 1:1 training as required by the user
  • Deliver, tags, sets up and assists in the configuration of end user PC desktop hardware, software, and peripherals.
  • Performs minor desktop hardware repair for PC computers as required
  • Escalation of issues to the Support Team Leader

 

Requirements:

  • Adaptable/flexible.
  • Customer and Service Orientated
  • Highly driven and have a professional/determined/positive mental attitude.
  • Willing and capable to work well within a team environment. Has capacity to inspire and motivate others.
  • Effective communicator.
  • Analytical thinker, with a systematic approach to decision making and problem solving.
  • Demonstrates drive and commitment

 

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    Overview

    • BC10092921
    • Dublin City Centre
    • Negotiable
    • Contract
    • 10th of September
    • IT
    Brian Cassidy

    Brian Cassidy

    • brian.cassidy@sabeo.com