- Provide 1st Level technical software and hardware problem resolution to all users
- Liaise with 2nd level technical support staff to ensure support response times are within agreed limits
- Clearly communicate technical solutions in a user friendly and professional manner
- Keep users informed of call status if requested.
- Provide 1:1 training as required by the user
- Deliver, tags, sets up and assists in the configuration of end user PC desktop hardware, software, and peripherals.
- Performs minor desktop hardware repair for PC computers as required
- Escalation of issues to the Support Team Leader
- Customer and Service Orientated
- Highly driven and have a professional/determined/positive mental attitude.
- Willing and capable to work well within a team environment. Has capacity to inspire and motivate others.
- Effective communicator.
- Analytical thinker, with a systematic approach to decision making and problem solving.
- Demonstrates drive and commitment