Jira Administrator

Seeking a Jira Administrator to support our enablement and value, stream teams.  The Jira Administrator will manage Jira and Confluence systems within the IT department. Contract role, fully remote.

Reporting to: Agile Transformation Lead

Reports: IT Transformation Team

Key Accountabilities

•        Analyze, review, and document current functionality to determine potential areas of improvement.
•        Manage user permissions for tools according to the needs of projects and teams.
•        Perform application and system administration tasks, including data backups and scheduled jobs.
•        Test new versions of the tools and plug-ins to ensure compatibility.
•        Research and utilize industry-standard methods and techniques.
•        Maintain JIRA projects, workflows, permissions, and users while working in a cloud environment.
•        Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
•        Must be able to work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA forms as an administrator.

 Skills and Abilities

•        A strong team player with the ability to lead, motivate and develop others
•        The ability to learn and adapt quickly and drive efficiency in the Agile teams
•        Facilitation skills include in-person and virtual workshops, visualization tools, and techniques.
•        Conflict resolution techniques
•        Being resilient and staying calm under pressure while giving clear direction in a fast-moving environment
•        Strong stakeholder management skills
•        Build a team mindset of continuous improvement, being comfortable with ambiguity and uncertainty
•        Excellent communication and leadership skills

Knowledge & Experience

Knowledge

•        Expert-level Atlassian tool administration knowledge on JIRA and Confluence.
•        The ability to write custom JQL (Jira Query Language), is a must.
•        The ability to construct custom dashboards using various filter types in JIRA is a must.
•        The ability to construct confluence pages and integrate JIRA projects with Confluence pages is a must.
•        Experience in performing Atlassian installations, migrations, and plugin installation, is a must.
•        Microsoft SQL Server or MySQL Database administration skills are preferred.
•       Strong analytical skills.
•       Ability to translate business needs to JIRA projects
•       Ability to work in a dynamic agile environment.
•       Must have a strong work ethic with good time management skills.
•       Excellent verbal and written communication skills.
•       The position involves some interfacing with customers.
•       Ability to troubleshoot JIRA/Confluence end-user technical issues

 Experience:

•  2+ years experience as JIRA Administrator with experience customizing JIRA cloud projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
•  2+ years experience administering Atlassian Cloud products – Jira, Jira Service Desk & Confluence
•  Minimum of 3-5 years of hands-on experience working with the Atlassian product suite, with a specific focus on JIRA as a Project/Application Administrator.

Qualifications:

• Bachelor’s degree in Management Information Systems, Computer Science, or related discipline.
• Expert-level Atlassian tool administration knowledge on JIRA and Confluence.