IT Network & Telephony Operations Specialist

  • Cork, Cork city
  • Negotiable
  • Full Time

Description

Our client is a leading financial service company; due to growth, we have an immediate need for an IT Network & Telephony Operations Specialist for a 6-month contract. 

You will have a solid understanding of Network Principles and Policies Policies/Procedures (Networking & telephony concepts and supporting documentation etc.

 

Responsibilities: 

  • Administration of ticketing system – troubleshooting incidents and closing out requests. Report/respond to business requests for network access, phone handset issues etc.
  • Patch Management – collate and provide a monthly update on the status of Tier 1 Key infrastructure patching in line with Policy and as agreed in the monthly Patch Review meeting.
  • Network monitoring: Manage, maintain, and monitoring tools – SolarWinds and third-party management tools. Engage with the third party to ensure all system alerts are managed correctly and effectively.
  • Telephony – manage the third party supplier in delivering effective incident management processes. Understand business requirements for the delivery of an effective call centre telephony solution (Avaya Aura – experience in important in this area.
  • Third party supplier management: Part take in weekly calls with the third party – ensure all reporting is up to date and managed correctly. Ensure new circuits are delivered in line with project timelines.
  • Network Access Control: Manage / operate the Network Access Control technology in line with company Policy Provide monthly compliance reports and escalate any instances of non-compliance via agreed channels.
  • Understand such technologies as – Avaya 55xx Switches, Passport 8800’s, Avaya Aura, Nice call recording.
  • Manage the day-to-day ticketing system for the team – engage with the Service Desk to drive out a speedy turnaround on incidents and requests.
  • Change management – capable of presenting changes at the weekly change meetings with senior management.

 

Key technologies:

 

  • Basic networking and routing principles.
  • ISP framework & delivery of WAN networks.
  • Fundamentals of ISO27001 : 2013 Standard
  • Ability to interpret technical out from Vulnerability Assessments
  • Ability to detect and respond to Compliance breach

 

Please send the up to date CV through the apply now button for consideration, or contact Sammy Wright on 014064651 for a confidential conversation. 

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Overview

  • SW07092018
  • Cork, Cork city
  • Negotiable
  • Full Time
  • 7th of September
  • IT
Sammy Wright

Sammy Wright

  • sammy.wright@sabeo.com

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON
01 406 4600 OR BY EMAILING INFO@SABEO.COM

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON

01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road,
Sandyford,
D18 C436