Desktop Support Engineer

  • Dublin South
  • Negotiable
  • Full Time

Description

Job Purpose:        Performing tactical tasks related to departmental projects and operational support.  This is a technical role within Managed Services. The role will also have frequent interactions with Sales, Business Support and clients.

Responsibilities:

  • Investigating, analysing & resolving complex support cases escalations
  • Point of Escalation for trouble shooting
  • Writing & Maintaining Known Error Database & Knowledge Base
  • Assisting with department project initiatives and related reporting and documentation
  • Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
  • Communications with Team regarding changes, system interruptions, and new tools and documentation resources
  • Contributing to Our Clients corporate knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
  • Provisioning of Virtual Resources, Storage Resources, Patch Management, responsible for managing Change Control Process.
  • Maintaining expert-level functional knowledge of our product and service offerings to our clients
  • Acting as a role model, coach, and mentor within the Support team
  • Working a part of the Solutions Delivery Team, consulting, designing, implementing and supporting solutions across chosen technology stack (EMC, Symantec, Dell Solutions, Cisco UCS, VMware & ServiceNow)

 

Competencies:

  • Technical Aptitude – Ability and desire to quickly learn new technologies and products
  • Business Aptitude – To understand the business impact to the customer when dealing with support issues
  • Communication & Interpersonal Skills – excellent written & oral skills required
  • Motivation – ability to achieve predetermined goals, demonstrate persistence.
  • Customer Service – to provide a consistent quality proactive service to customers
  • Analytical – Demonstrate superior technical skills in the analysis of customer problems
  • Planning & Organising – Ability to plan and organise time to deal with multiple support issues
  • Adaptability – adapts to changes in work environment, hours of work, manages changes in approaches, ability to deal with frequent change, delays & unexpected events

 

Qualifications :

  • Microsoft Certification
  • Knowledge in Microsoft Windows system administration and troubleshooting skills
  • Working knowledge of Monitoring & Management tools
  • Network Certification
  • VMware VCP
  • EMC, Dell, Symantec, Cisco & Veeam Partner Certifications
  • Knowledge of fibre channel, iSCSI and SCSI technology, networking and SAN
  • ITIL v3 Basic Principals

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Overview

  • BC11062019
  • Dublin South
  • Negotiable
  • Full Time
  • 11th of June
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON
01 406 4600 OR BY EMAILING INFO@SABEO.COM

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON

01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road,
Sandyford,
D18 C436