Desktop Support (Contract)

  • Clare
  • Negotiable
  • Contract

Description

Role: Desktop Engineer (Level 2)

Location: Shannon (Full-time Onsite)

Start date: ASAP

Contract: 6 months daily rate contract.

 

The role

  • The key responsibilities of the role include:
  • Provides 2nd level incident support, within established service levels, across supported companies.
  • Delivery of Install/Move/Add/Change (IMAC) and desktop support services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual, large scale or complex business requests.
  • Proactively schedule end-to-end management of hardware refresh program lifecycle for workstation equipment executed through the stages of acquisition, configuration, and disposal in line with ISO & compliance requirements.
  • Participates in infrastructure, application or process improvement projects by consulting on capabilities of new and existing workstation technologies.
  • Executes the Problem/Change/Asset Management process.
  • Provide Asset and Configuration function within Europe.
  • Work as part of a European Team to provide remote support to staff based in Ireland, UK & Germany.

  

 

The person

The successful candidate should possess the following skills and knowledge:

  • Minimum 3-4 years’ experience in a similar workstation technical support role.
  • Excellent customer service and interpersonal skills.
  • Excellent written and oral communication skills.
  • Excellent PC troubleshooting skills.
  • Ability to solve PC related problems utilising remote control tools.
  • Ability to work within deadlines and to service level agreements.
  • Ability to work within a pressurized environment.
  • Flexibility in working in offsite locations on an ad hoc basis.
  • Very good working knowledge of PC platforms, Citrix, printers, Smartphones, networks, telecoms & IT systems.
  • Expert knowledge of Office 365 and Windows 10.
  • Willingness to improve in personal knowledge as it applies to supporting the company’s objectives.
  • Knowledge of and experience in imaging and building PCs.
  • Good understanding and experience of asset management processes and compliance requirements.

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    Overview

    • CODDesktop001
    • Clare
    • Negotiable
    • Contract
    • 20th of June
    • IT
    Colm O'Doherty

    Colm O'Doherty

    • colm.odoherty@sabeo.com