Desktop Engineer – German

  • Dublin City Centre
  • Negotiable
  • Contract

Description

The role

  • The key responsibilities of the role include:
  • Provides 2nd level incident support, within established service levels, across supported companies.
  • Delivery of Install/Move/Add/Change (IMAC) and desktop support services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual, large scale or complex business requests.
  • Proactively schedule end-to-end management of hardware refresh program lifecycle for workstation equipment executed through the stages of acquisition, configuration, and disposal in line with ISO & compliance requirements.
  • Participates in infrastructure, application or process improvement projects by consulting on capabilities of new and existing workstation technologies.
  • Executes the Problem/Change/Asset Management process.
  • Provide Asset and Configuration function within Europe.
  • Work as part of a European Team to provide remote support to staff based in Ireland, UK & Germany.

  

 

The person

The successful candidate should possess the following skills and knowledge:

  • Fluent in German
  • Minimum 3-4 years’ experience in a similar workstation technical support role.
  • Excellent customer service and interpersonal skills.
  • Excellent written and oral communication skills.
  • Excellent PC troubleshooting skills.
  • Ability to solve PC related problems utilising remote control tools.
  • Ability to work within deadlines and to service level agreements.
  • Ability to work within a pressurized environment.
  • Flexibility in working in offsite locations on an ad hoc basis.
  • Very good working knowledge of PC platforms, Citrix, printers, Smartphones, networks, telecoms & IT systems.
  • Expert knowledge of Windows 7 and/or Windows 10.
  • Willingness to undertake brief international travel
  • Knowledge of and experience in imaging and building PCs.
  • Good understanding and experience of asset management processes and compliance requirements.

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Overview

  • BC03102018
  • Dublin City Centre
  • Negotiable
  • Contract
  • 3rd of October
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON
01 406 4600 OR BY EMAILING INFO@SABEO.COM

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON

01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road,
Sandyford,
D18 C436