Application Support

  • Dublin City Centre
  • Negotiable
  • Full Time

Description

Responsibilities

  • Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support
  • Provide advanced technical support for both the application and environment including operating system, database, and network
  • Lead accounts through complex issue resolution including customer meetings, status reports, and updates
  • Respond to phone, email, and web ticket customer issues within target service levels
  • Act as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation
  • Document all customer contacts and activities in CRM
  • Provide beta/sprint support for assigned products
  • Travel to customer sites to assist in problem diagnostics
  • Perform after hours cell phone support on a rotating bas

 

Qualifications

  • 3-5 years of experience in a customer support environment
  • Bachelor’s Degree in IT, CS or a related field of study required
  • Proficiency with database systems (esp. Oracle), SQL, and client-server systems
  • Knowledge of internet applications and transport protocols including SMTP, FTP, HTTP, SSH, and SSL.
  • Proficiency with e-commerce standards (ANSI X12, EDIFACT, ebXML)
  • Expertise or desire to learn network connectivity and communication protocols
  • Experience with web APIs and related technologies, such as SOAP, JSON, XML and WSDLs.
  • Experience with authentication protocols and servers using SAML, OAuth and LDAP.
  • Experience with programming languages including Java, C++, Perl, JavaScript, Groovy, and Python, as well as execution environments like Mozilla Rhino is advantageous.
  • Proficiency with UNIX (Solaris, AIX, HP-UX), Linux and Windows platforms
  • Experience with MFT (Managed File Transfer), EAI, B2B protocols
  • The desire to flourish working in an international company with co-workers from all areas of the globe is a must.
  • Physical presence required in the office during normal business hours and occasionally outside of the normal business hours
  • Disciplined yet creative approach to problem-solving
  • Strong curiosity-driven desire to become an expert
  • Ability to manage multiple work streams while maintaining high level of customer satisfaction
  • Excellent verbal and written communication skills
  • Ability to work effectively in a dynamic highly visible environment
  • High level of ownership and accountability

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Overview

  • BC30112018
  • Dublin City Centre
  • Negotiable
  • Full Time
  • 30th of November
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON
01 406 4600 OR BY EMAILING INFO@SABEO.COM

EXCELLENCE IN IT RESOURCING

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON

01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road,
Sandyford,
D18 C436