Technical Support Team Coordinator

  • Dublin West
  • Negotiable
  • Full Time

Description

We are looking for a person that will be responsible for assisting and managing all Technical tasks to ensure that end users are receiving the appropriate assistance – both in terms of cost and service response time. Also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level, and  may be required to represent the team at senior management level should the team leader not be available.

Duties and Responsabilities: 

  • Training of new staff 
  • Daily management of incident call queues for technicians including resolution, escalation handling and prioritisation
  • Manage the Major Incident Management Process
  • Assist in planning, developing and implementing the TMT ICT Budget, obtaining competitive prices from suppliers where appropriate, to ensure costs effectiveness
  • Chair the team weekly meetings
  • Manage the quality of team activities
  • Liaising with the Incident co-ordinator roles within Service Desk and Apps to ensure consistency of approach / escalation / documentation to the co-ordinator process and highlight areas for improvement etc. to the TMT Team Leader.

Technical skills: 

  • ITIL Foundation qualification essential
  • Technical Qualifications advantageous(not a must) – A+ MCPs, Applications experience etc.

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Overview

  • NGTMT
  • Dublin West
  • Negotiable
  • Full Time
  • 19th of July
  • IT
Naiadi Gil

Naiadi Gil

  • Naiadi Gil
  • naiadi.gil@sabeo.com
  • 01 4064657

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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