IT Network & Telephony Operations Specialist

  • Cork, Cork city
  • Negotiable
  • Full Time

Description

Our client is a leading financial service company; due to growth, we have an immediate need for an IT Network & Telephony Operations Specialist for a 6-month contract. 

You will have a solid understanding of Network Principles and Policies Policies/Procedures (Networking & telephony concepts and supporting documentation etc.

 

Responsibilities: 

  • Administration of ticketing system – troubleshooting incidents and closing out requests. Report/respond to business requests for network access, phone handset issues etc.
  • Patch Management – collate and provide a monthly update on the status of Tier 1 Key infrastructure patching in line with Policy and as agreed in the monthly Patch Review meeting.
  • Network monitoring: Manage, maintain, and monitoring tools – SolarWinds and third-party management tools. Engage with the third party to ensure all system alerts are managed correctly and effectively.
  • Telephony – manage the third party supplier in delivering effective incident management processes. Understand business requirements for the delivery of an effective call centre telephony solution (Avaya Aura – experience in important in this area.
  • Third party supplier management: Part take in weekly calls with the third party – ensure all reporting is up to date and managed correctly. Ensure new circuits are delivered in line with project timelines.
  • Network Access Control: Manage / operate the Network Access Control technology in line with company Policy Provide monthly compliance reports and escalate any instances of non-compliance via agreed channels.
  • Understand such technologies as – Avaya 55xx Switches, Passport 8800’s, Avaya Aura, Nice call recording.
  • Manage the day-to-day ticketing system for the team – engage with the Service Desk to drive out a speedy turnaround on incidents and requests.
  • Change management – capable of presenting changes at the weekly change meetings with senior management.

 

Key technologies:

 

  • Basic networking and routing principles.
  • ISP framework & delivery of WAN networks.
  • Fundamentals of ISO27001 : 2013 Standard
  • Ability to interpret technical out from Vulnerability Assessments
  • Ability to detect and respond to Compliance breach

 

Please send the up to date CV through the apply now button for consideration, or contact Sammy Wright on 014064651 for a confidential conversation. 

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Overview

  • SW07092018
  • Cork, Cork city
  • Negotiable
  • Full Time
  • 7th of September
  • IT
Sammy Wright

Sammy Wright

  • sammy.wright@sabeo.com

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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