Helpdesk (Level 1)

  • Dublin City Centre
  • Negotiable
  • Contract

Description

Help Desk Support Activities

–          Respond to requests for support from staff

  • Password resets
  • Application installations and repair
  • Printing issues
  • FileFolder Access Requests
  • Mobile device management
  • Etc

–          Desktop rollouts

  • Desktop Image preparation and update

–          Windows Update Services

  • Test new desktop application and OS updates
  • Test new server application and OS Updates
  • Validate update schedule and tweak as necessary

–          Daily Monitoring

  • Backup success/failure/replication
  • Antivirus Log Monitoring
    • Updates success / failure
    • Malware detections
  • Desktop Central Vulnerability Report
  • Windows Update

–          Regular Activities

  • Access Controls Review
  • Disaster Recovery Testing (Start a weekly test schedule)

–          Documentation as required

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Overview

  • BC23082017
  • Dublin City Centre
  • Negotiable
  • Contract
  • 23rd of August
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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