Desktop Support Engineer

  • Dublin South
  • Negotiable
  • Full Time

Description

Job Purpose:        Performing tactical tasks related to departmental projects and operational support.  This is a technical role within Managed Services. The role will also have frequent interactions with Sales, Business Support and clients.

Responsibilities:

  • Investigating, analysing & resolving complex support cases escalations
  • Point of Escalation for trouble shooting
  • Writing & Maintaining Known Error Database & Knowledge Base
  • Assisting with department project initiatives and related reporting and documentation
  • Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
  • Communications with Team regarding changes, system interruptions, and new tools and documentation resources
  • Contributing to Our Clients corporate knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
  • Provisioning of Virtual Resources, Storage Resources, Patch Management, responsible for managing Change Control Process.
  • Maintaining expert-level functional knowledge of our product and service offerings to our clients
  • Acting as a role model, coach, and mentor within the Support team
  • Working a part of the Solutions Delivery Team, consulting, designing, implementing and supporting solutions across chosen technology stack (EMC, Symantec, Dell Solutions, Cisco UCS, VMware & ServiceNow)

 

Competencies:

  • Technical Aptitude – Ability and desire to quickly learn new technologies and products
  • Business Aptitude – To understand the business impact to the customer when dealing with support issues
  • Communication & Interpersonal Skills – excellent written & oral skills required
  • Motivation – ability to achieve predetermined goals, demonstrate persistence.
  • Customer Service – to provide a consistent quality proactive service to customers
  • Analytical – Demonstrate superior technical skills in the analysis of customer problems
  • Planning & Organising – Ability to plan and organise time to deal with multiple support issues
  • Adaptability – adapts to changes in work environment, hours of work, manages changes in approaches, ability to deal with frequent change, delays & unexpected events

 

Qualifications :

  • Microsoft Certification
  • Knowledge in Microsoft Windows system administration and troubleshooting skills
  • Working knowledge of Monitoring & Management tools
  • Network Certification
  • VMware VCP
  • EMC, Dell, Symantec, Cisco & Veeam Partner Certifications
  • Knowledge of fibre channel, iSCSI and SCSI technology, networking and SAN
  • ITIL v3 Basic Principals

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Overview

  • BC11062019
  • Dublin South
  • Negotiable
  • Full Time
  • 11th of June
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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