Application Support

  • Dublin City Centre
  • Negotiable
  • Full Time

Description

Responsibilities

  • Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support
  • Provide advanced technical support for both the application and environment including operating system, database, and network
  • Lead accounts through complex issue resolution including customer meetings, status reports, and updates
  • Respond to phone, email, and web ticket customer issues within target service levels
  • Act as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation
  • Document all customer contacts and activities in CRM
  • Provide beta/sprint support for assigned products
  • Travel to customer sites to assist in problem diagnostics
  • Perform after hours cell phone support on a rotating bas

 

Qualifications

  • 3-5 years of experience in a customer support environment
  • Bachelor’s Degree in IT, CS or a related field of study required
  • Proficiency with database systems (esp. Oracle), SQL, and client-server systems
  • Knowledge of internet applications and transport protocols including SMTP, FTP, HTTP, SSH, and SSL.
  • Proficiency with e-commerce standards (ANSI X12, EDIFACT, ebXML)
  • Expertise or desire to learn network connectivity and communication protocols
  • Experience with web APIs and related technologies, such as SOAP, JSON, XML and WSDLs.
  • Experience with authentication protocols and servers using SAML, OAuth and LDAP.
  • Experience with programming languages including Java, C++, Perl, JavaScript, Groovy, and Python, as well as execution environments like Mozilla Rhino is advantageous.
  • Proficiency with UNIX (Solaris, AIX, HP-UX), Linux and Windows platforms
  • Experience with MFT (Managed File Transfer), EAI, B2B protocols
  • The desire to flourish working in an international company with co-workers from all areas of the globe is a must.
  • Physical presence required in the office during normal business hours and occasionally outside of the normal business hours
  • Disciplined yet creative approach to problem-solving
  • Strong curiosity-driven desire to become an expert
  • Ability to manage multiple work streams while maintaining high level of customer satisfaction
  • Excellent verbal and written communication skills
  • Ability to work effectively in a dynamic highly visible environment
  • High level of ownership and accountability

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Overview

  • BC30112018
  • Dublin City Centre
  • Negotiable
  • Full Time
  • 30th of November
  • IT
Brian Cassidy

Brian Cassidy

  • brian.cassidy@sabeo.com

Solving Business Problems through

the provision of People and Technology,

combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO
DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

Solving Business Problems through the provision of People and Technology, combined with Experience and Trust

FOR MORE INFORMATION ON OUR SERVICES, PLEASE CONTACT SABEO DIRECT ON 01 406 4600 OR BY EMAILING INFO@SABEO.COM

The Courtyard,
Carmanhall Road, Sandyford,
Dublin 18
email: info@sabeo.com
phone: +353 (0) 1 406-4600

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