“A privately owned company founded in 1970, Mediterranean Shipping Company (MSC), is one of the leading global shipping lines in the world. MSC serves 5 continents and calls at 174 ports with 81 direct and 55 combined weekly liner services. MSC has been established in Ireland since 2002. The firm has implemented a managed service solution for managing its entire infrastructure and a co-managed IT service desk solution for proactive help desk support. “We needed to be able to concentrate on our business and not feel side-tracked by the complex management of information technology,” explains Sam Simmington, CEO of MSC.
“Our growth and drive necessitated a more strategic approach to better manage our technologies.” Sabeo Technologies was selected as MSC’s services provider and implemented the solution providing the company with experienced, qualified specialists to handle all ICT needs, from core infrastructure, to desktops and laptops. Sabeo also implemented a co-managed IT service desk solution which provides a collaborative with MSC’s IT team in ways that benefit them both. MSC’s staff seamlessly to Sabeo’s managed service centre ensuring that every support requirement is visible and promptly actioned. Sabeo provides a full remote management and monitoring solution of MSC’s entire infrastructure ensuring applications are running at optimum levels. MSC’s agents are deployed across the infrastructure for Sabeo to manage the infrastructure. Incidents are handled and resolved; problems and change requests are submitted by telephone, email and web; hardware and software assets are optimised; applications and updates automatically deployed; desktops taken control of and changes initiated and evaluated – all from a single console. The solution also includes managed online backup, managed web and email security and managed anti-virus. This enables MSC to improve the delivery of a wide range of services. “The solution provides us an easy solution for our IT management ensuring operations continuity, the topmost-level of security and resulting in greater productivity at reduced total cost of ownership,” continues Sam. “Besides offering higher uptimes and reliability through proactive monitoring and management, the solution also frees up management time allowing us to focus on our people and generate business and efficiency.” “Sabeo’s managed services solution enables us to focus on our core competencies,” concludes Sam. “Through this relationship Sabeo is bringing great value to MSC. Sabeo has earned our trust and confidence as a valued managed service partner.”