Support and IT Administration
Service Desk and Remedial Support
From our Dublin based Service Centre, Sabeo Technologies operate a Service Desk as a single point of contact covering a complete portfolio of support, maintenance and managed services for enterprises. The service desk is backed by a dedicated and qualified technology support team addressing incidents, configuration changes and queries logged by our customers.
We offer a series of Support and Maintenance Services covering a diverse range of technologies all backed by formal Service Level Agreements. Our Service Centre policies and procedures are based on the ITILv3 framework with all of our engineers holding an ITIL qualification.
IT Operations & Administration
We also offer remote or onsite operational and administrative services to our customers to manage and maintain specific ICT environments or indeed their whole ICT infrastructure in some cases. We operate a full and professional service transition procedure including the development of service level agreements, operational run-books, holiday and illness cover, call management processes.
Our customers include:
- Satellite offices for large organisations who do not wish to employ local IT administrative staff.
- Smaller or start-up companies who cannot source administrative staff with the wide range of technology and services skills to cover their full catalogue of service and technologies.
- Government Departments and Larger companies who have smaller implementations of specific technologies but cannot justify hiring or skilling of internal staff to administer them
- Major Government Department and Large Financial Institutions who have opted to outsource ICT operations for specific key Unix and Open Source platforms
Onsite Support Services
We operate onsite service desk, call management and specialist support engineering services for many customers including Financial and Public Sector institutions. Some of these operations guarantee 24×7 cover. We also offer dedicated and named onsite technical engineers with guaranteed holiday and unplanned absence cover.
Service Management & Flexibility
Our Service Managers ensure that service quality is maintained and offer proactive service advice through regular meetings with our clients. We also support our customers for irregular or unscheduled work such as provision of support cover or specific skills for evening or weekend work. We also offer temporary cover or technical staff provision for holiday, illness or maternity absences.